What types of rooms do you offer and how much do they cost?

At Castle Księża Góra the following are available, among others: Standard Double Room (approx. 15 m²) – from PLN 296/night; Deluxe Double Room (approx. 24 m², extra bed possible) – from PLN 376/night; Family Suite (approx. 40 m², up to 4 people, 2 bedrooms) – from PLN 576/night. Prices are indicative and depend on the date and availability.

Do the rooms have a balcony and what is included as standard?

Most Standard rooms have a balcony. Standard amenities include an LCD/flat‑screen TV, telephone, refrigerator, free Wi‑Fi and a private bathroom.

Can I add an extra bed to the room?

Yes — an extra bed is possible in Deluxe rooms and some other options. Charges: children 4–12 years PLN 120/night, persons 13 and over PLN 160/night. Check the exact extra‑bed availability and cost when booking the selected room option.

Is there free Wi‑Fi and a safe in the room?

Yes — all rooms have free Wi‑Fi. A safe is available in many room options; specific amenities are listed in the description of each room category.

How can I book my stay?

Bookings can be made via the website www.ksiezagora.com.pl or by contacting us by phone: +48 757 184 248 / 730 611 104 or by e‑mail: recepcja@ksiezagora.com.pl. Some offers (e.g. Non‑refundable Rate) require prepayment.

What forms of payment do you accept?

The hotel accepts cash; acceptance of credit cards may depend on the rate (check when booking). Non‑refundable offers require payment in advance.

Can I receive an invoice for my stay?

Yes — if you need an invoice for a prepaid stay, enter the request with company details in the “Ask a question” field during booking or contact reception.

How do cancellation policies work?

Cancellation and prepayment rules vary depending on the selected rate. The non‑refundable offer is final and not refundable. Check the conditions of the specific offer before booking.

What are the check‑in and check‑out times?

Standard check‑in starts at 15:00 (check‑in possible until 23:30 if the property is informed in advance). Check‑out is by 11:00 (the hotel can make the room available as early as 06:00 in case of an early departure).

What should I do if I arrive late in the evening?

Please inform reception in advance of arrival outside standard hours (after 23:30) so the room can be prepared and check‑in can proceed smoothly.

Can I store luggage before check‑in or after check‑out?

Yes — the hotel offers luggage storage. Please notify reception if you need this service.

Is breakfast included in the room price?

Many offers (e.g. packages and the Daily Rate) include buffet breakfast. Standard breakfast hours are 08:00–10:00. Check the details of the selected offer when booking.

What are the dinner hours?

Evening meals are served from 17:00–19:00. The price for an evening meal is usually PLN 95/day (children PLN 55/day) if it is not included in the package.

Do you have a restaurant and room service?

Yes — the hotel has a restaurant serving regional dishes. Room service is also available (e.g. breakfast to the room).

Do you offer children's meals and special diets?

Yes — the restaurant offers children's meals and special diet dishes on request. Please notify us of dietary needs before arrival.

What wellness facilities are available?

The property offers a pool with a jacuzzi, saunas (Finnish and steam), an outdoor jacuzzi on the terrace, a gym, a steam bath and a wide range of SPA treatments (massages, scrubs, spa packages).

What are the opening hours of the pool and saunas?

The pool is available from 08:00–22:00. Saunas operate from 17:00–22:00.

Is access to the SPA area free as part of a package?

Many packages include complimentary access to the relaxation area (pool, saunas, gym). Additional SPA treatments (massages, scrubs) may be included in some packages (e.g. Ladies' Chill, Active Senior) or available at an extra charge.

Can pets use the SPA and pool?

No — pets are not allowed in the restaurant, SPA, pool, saunas, jacuzzi or conference rooms (exception: guide dogs).

Can I come with a dog or cat and how much does it cost?

Yes — the hotel is pet‑friendly. The pet fee is PLN 60/night (applies to domestic animals; in some offers small dogs/cats up to 5 kg).

What rules apply to pet owners?

Pets must be kept on a leash and supervised by the owner, have up‑to‑date vaccination records, and some breeds may require a muzzle. Pets may not use bedding, towels or hotel furniture without protection. Cleaning up after pets is the owner's responsibility; the owner is liable for any damage and extra cleaning costs.

Where are pets not allowed?

Pets are not allowed in the restaurant, SPA, pool, saunas, jacuzzi or the conference room. The exception is guide dogs.

What happens if a pet disturbs other guests?

In case of disturbances, property damage or danger, staff will contact the owner. If contact is not possible, the hotel reserves the right to enter the room and hand the animal over to a shelter; intervention costs are borne by the owner.

Is the room cleaned when the pet is left alone in it?

Rooms are cleaned only when the pet is not present or in the owner's presence. If the pet is left alone in the room, please hang a notice on the door handle.

What stay packages do you offer and what do they include?

Offers include, among others: Ladies' Chill (from PLN 444/person/night) – min. 2 nights, breakfasts, SPA treatments, PLN 100 voucher for the restaurant; Active Senior (from PLN 370/person/night) – min. 2 nights, therapeutic massages, Nordic walking poles; Mountain Relax for Seniors (from PLN 296/person/night) – min. 2 nights, relaxation massage; Castle LoVe (from PLN 204/person/night) – 2 nights, romantic dinner. Details and current prices are available on the packages page.

What is the difference between the Non‑refundable Rate (Daily Rate) and the flexible offer?

The non‑refundable offer (Daily Rate from PLN 123/person/night) requires payment in advance and is not refundable – it offers the best price when booking in advance and usually applies on weekdays. The flexible offer (from PLN 144/person/night) allows greater freedom to cancel, and typically includes breakfast and access to amenities.

Do packages have required minimum lengths of stay?

Yes — most packages (e.g. Ladies' Chill, Active Senior, Mountain Relax, Discover the Karkonosze) require a minimum of 2 nights. The flexible offer and the Daily Rate are usually available from 1 night.

What rules apply to children and cots?

Children aged 0–3 sleeping in a bed with parents stay free (a baby cot is available for PLN 30/stay). Children 4–12 years: extra bed PLN 120/night. Persons aged 13 and over: extra bed PLN 160/night. Charges for extra beds and cots are not included in the room price and must be paid on site.

Do children have discounts on meals?

Yes — children's evening meal costs PLN 55/day (standard evening meal for adults PLN 95/day).

Can minors check in on their own?

Guests under 18 may check in only with a parent or an official guardian.

What additional facilities does the hotel offer?

The hotel offers, among others: parking (paid in some cases), a sun terrace, garden, a bonfire area, barbecue equipment, ski storage, table tennis, a playground, conference facilities, ironing service and luggage storage.

Is the property accessible for people with disabilities?

Yes — the hotel has facilities for people with disabilities (lift, wheelchair access, accessible room features). Please contact us to confirm the availability of a specific room if needed.

What safety and protection measures do you use?

The property has CCTV monitoring, fire extinguishers, smoke detectors and other standard safety measures. Smoking is strictly prohibited in the hotel.

Where is Castle Księża Góra located and how can I contact you?

Address: ul. Księża Góra 2, 58-540 Karpacz, Poland. Contact: tel. +48 757 184 248, mob. 730 611 104, e‑mail: recepcja@ksiezagora.com.pl. Bookings are also possible via www.ksiezagora.com.pl.

Does the hotel have private parking?

The hotel offers parking; in some cases it is paid — details are available when booking.

Does the website use cookies and where can I find the privacy policy?

Yes — the website uses cookies in accordance with your browser settings. Detailed information can be found in the Privacy Policy on the property's website (a link to the policy is available on the site).

How can I check availability and current prices?

The easiest way is via the booking form on www.ksiezagora.com.pl or by contacting reception by phone or e‑mail. Prices depend on the date, the selected offer and availability.

Wypocznij w Zamku Księża Góra

Zamieszkaj w sercu Karpacza — komfortowe pokoje, bezpłatne Wi‑Fi i bar na miejscu. Sprawdź, czy kwalifikujesz się do zniżki — aby to zobaczyć, zaloguj się.

Wybierz idealny pokój

Od przytulnych Standardów po przestronne Pokoje Rodzinne — wszystkie z bezpłatnym Wi‑Fi i prywatną łazienką. Możesz kwalifikować się do zniżki Genius; zaloguj się, by sprawdzić ceny i dostępność na wybrane terminy.

View all offers

Udogodnienia i wyposażenie

Bezpłatne Wi‑Fi, telewizor z płaskim ekranem, prywatne łazienki i sejfy zapewniają komfort. Na miejscu bar, płatny parking oraz przestronne pokoje — idealne na rodzinny lub aktywny pobyt w Karpaczu.